Shipping and Returns

Shipping to the EU

We have had to pause shipping into the EU due to Brexit. We are working hard to get up and running and will let you know as soon as we can ship orders to the EU again. Thank you for your understanding!

COVID Update

Due to COV-19 there might be a slight delay on the above transit times. Should you have any questions regarding your shipments please email contact@anaskela.com. We appreciate your understanding.

Transit Times

Shipping costs and transit times* are as follows, and please note that due to COVID-19 these times may vary.

*Transit times are in business days

Country Transit Time  Rate
Greece 5-10  5 usd
Greece (UPS) 1-3   20 usd
UK Next Day Free
Austria 3-6  5 usd
Cyprus 5-10  15 usd
Denmark 3-6  5 usd
France 3-6  5 usd
Germany 3-6 5 usd
Ireland 3-6  5 usd
Italy 3-6  5 usd
Netherlands 3-6  5 usd
Spain 3-6  5 usd
Sweden 3-6  5 usd
USA 6-10  10 usd
USA (UPS) 1 - 3  20 usd
Australia 5-10  15usd
Kuwait 6-10  15usd
Lebanon 6-10  15usd
Oman 6-10  15usd
Qatar 6-10  15usd
UAE 6-10  15usd
UAE (UPS) 1-3  20usd

 

*If you love our towels and your country is not listed here send us an email at contact@anaskela.com and we will happily send you one!

**For our US customers, please note that additional time is required for delivery to Alaska and Hawaii.

  • Orders are usually dispatched within 1 business day of payment of order. Our warehouse operates Monday - Friday and due to COVID-19 our warehouse closes at 12 noon, except on national holidays at which time the warehouse will be closed. In these instances we take steps to ensure shipment delays are kept to a minimum.
  • Change of Delivery Address or Cancellation: If you change your mind before you have received your order, we are able to accept cancellations and change of address at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
  • Duties and Taxes: Product prices include all taxes and duties, with one exception; a nominal duties fee is collected when delivering to Kuwait, Lebanon, Oman, Qatar and the UAE.
  • Parcel Lost in Transit: We will process a refund as soon as the courier has conducted an investigation and deemed the parcel lost. The investigation can only begin 21 business days post shipping day. 
 
RETURNS
  • We hope you are enjoying your order but just in case you wish to process a return, please keep in mind that our refund policy lasts 14 days. If 14 days have gone by since receiving your towel, unfortunately a refund will not be possible.
  • Within 14 days of receiving your towel simply email us at contact@anaskela.com letting us know you will be returning your order, then send back the items you want to return and we will refund the amount you paid for them.
  • Returns address: Pointbid Logistics Systems Limited, Attention: Anaskela LTD., Unit 16, Dulverton Road, Electric Avenue Trading Estate, Aston, Birmingham, West Midlands, B6 7JJ, United Kingdom
  • Note: You will need to include the packing slip with your return. You are responsible for shipping the items back to us, and we recommend you include proof of delivery. We are responsible for your shipment only once we received it in our warehouse, and any item not received or lost in transit will not be treated as returned. 
  • You are responsible for shipping the items back to us, and we recommend you include proof of delivery. We are responsible for your shipment only once we received it in our warehouse, and any item not received or lost in transit will not be treated as returned. 
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that your refund is being processed. A credit will automatically be applied to your credit card or original method of payment. 
  • Sales Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
For any further assistance with Shipping or Returns please email contact@anaskela.com

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